FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Here are some of the most common questions we receive about our tours.
COVID 19 UPDATE: We request that all adult clients are vaccinated or hold a suitable medical certificate. We also request use of mask.
Are dogs allowed?
Are dogs allowed?
If your dogs are well behaved and on the lead when we are near sheep I don't see why not. We may charge a small extra please let us know in advance if you intend to bring a dog on the tour.
We are travelling on after tour can I bring luggage
We are travelling on after tour can I bring luggage
if its a bespoke tour this will not be a problem if you are sharing the tour with part of a group let us know in advanceand we will get a solution for your luggage
Is there an age limit on your tour
Is there an age limit on your tour
Again if it is a bespoke tour there is no age limit just let us know if you have young children so we can get right safety chair. If you are coming as part of a scheduled tour we tend to think below 10 might be a bad idea. But we will take each request on the information you provide us about your child
Are your tours weather dependant
Are your tours weather dependant
We hardly ever cancel a tour due to weather unless it is a bad storm. The seafood experience is not available in winter and at the end of the tour this is in the open air so we suggest you bring suitable warm and waterproof clothing
Do you provide refreshments
Do you provide refreshments
On warm days we will provide water and the end of the tour there is the option of a Seafood experience.
The seafood experience is catered for at McGillivarys seafood on the Railway pier and we serve up some of the best seafood the Scottish waters have to offer.
For long or bespoke tours we can provide a pack lunch on request
Can you cater for disabled people?
Can you cater for disabled people?
Yes our vehicle is specially adapted with a ramp and we can take two wheelchairs. Some parts of the tour we actually get out the vehicle so about 20% may be missed by wheel chair bound clients but I am sure we will make up for it.
Will my tour guide provide commentary during the trip?
Will my tour guide provide commentary during the trip?
Our guides are local and they have a passion for the history of the area and some not all are retired law enforcement and will give you some modern takes on our beautiful landscape and towns
What toilet facilities have your tours got
What toilet facilities have your tours got
We don't have a toilet on the vehicle but all our drivers know where to find facilities quickly
What should I wear?
What should I wear?
Scotland the weather is variable take warm clothing waterproof and sensible shoes. We will leave the vehicle on occasion and take short walks across sometimes muddy paths
Do you have facilities for disabled people?
Do you have facilities for disabled people?
Yes our vehicle is especially adapted with a ramp and can take two wheelchairs but please advise us in advance. Some of the stops may not be fully accessible but this will only be a short part of the journey
Do I need to book in advance or can I book on the day
Do I need to book in advance or can I book on the day
We prefer you book at least one day in advance but please contact us and we will see what we can do
How do I pay and refunds policy
How do I pay and refunds policy
We accept paypal bank transfer or credit card. For credit card we will send you a link for you to pay. Sometimes there is a 3% charge for using paypal or credit card. Bank transfer there is no extra charge.
For bespoke tours we can take an advance deposit